Shipping Policy
FREE SHIPPING
We are thrilled to bring our customers great value and service. That’s why we provide free shipping from our manufacturing base in Jamaica via FEDEX, USPS, Jamaica Post or DHL.
SHIPPING TO THE CARIBBEAN & USA
Regrettably, international shipping services are not being offered at this time. However, as the operation grows, we hope to expand our reach to other locations and countries.
LOST/MISSING PACKAGES
KROKUS BAG KOLLECTION is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will take full responsibility for the original order at no additional charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Products are made to order. As a result, please allow at least 2-3 weeks for final delivery.
These are our estimates:
Location
*Estimated Shipping Time
Caribbean
15 - 21 business days
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United States
10 - 15 business days
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*This doesn’t include our 7-day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with tracking information once your order is shipped.
MY TRACKING SAYS “NO INFORMATION IS AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to assist you.