Cancellation, Return & Refund Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. Personalized orders cannot be cancelled once the personalization is completed.

Refund

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

We will not issue a refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact Us page.

Return

If you are dissatisfied with your order – please contact our support via email and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.